{"id":2364,"date":"2025-06-25T13:29:14","date_gmt":"2025-06-25T13:29:14","guid":{"rendered":"https:\/\/hestiapilates.ca\/?page_id=2364"},"modified":"2025-11-29T14:36:23","modified_gmt":"2025-11-29T14:36:23","slug":"politique-de-garantie","status":"publish","type":"page","link":"https:\/\/hestiapilates.ca\/fr\/politique-de-garantie\/","title":{"rendered":"Politique De Garantie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2364\" class=\"elementor elementor-2364 elementor-17\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fe31d9d elementor-section-height-min-height elementor-section-full_width elementor-section-height-default elementor-section-items-middle\" data-id=\"fe31d9d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-173e3ad\" data-id=\"173e3ad\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2159a26 elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2159a26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Maison<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-minus\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-acd1ce8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"acd1ce8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-662bb89\" data-id=\"662bb89\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b65d84f policy elementor-widget elementor-widget-text-editor\" data-id=\"b65d84f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"3153\" data-end=\"3184\"><strong data-start=\"3156\" data-end=\"3184\">Garantie limit\u00e9e de 1 an<\/strong><\/h2><p data-start=\"3186\" data-end=\"3434\">Chez Hestia Pilates, nous accordons une grande importance \u00e0 la qualit\u00e9 et \u00e0 la durabilit\u00e9 de nos appareils. Tous nos reformers sont accompagn\u00e9s d\u2019une <strong data-start=\"3336\" data-end=\"3364\">garantie limit\u00e9e d\u2019un an<\/strong> couvrant les d\u00e9fauts de fabrication, de mat\u00e9riaux ou de main-d\u2019\u0153uvre.<\/p><p data-start=\"3436\" data-end=\"3587\">Notre priorit\u00e9 est que votre \u00e9quipement fonctionne de mani\u00e8re s\u00e9curitaire et fiable \u00e0 domicile. En cas de d\u00e9faut, nous sommes l\u00e0 pour vous accompagner.<\/p><hr data-start=\"3589\" data-end=\"3592\" \/><h2 data-start=\"3594\" data-end=\"3626\"><strong data-start=\"3597\" data-end=\"3626\">Ce que couvre la garantie<\/strong><\/h2><p data-start=\"3628\" data-end=\"3772\">Cette garantie est valide <strong data-start=\"3654\" data-end=\"3693\">12 mois \u00e0 partir de la date d\u2019achat<\/strong> et s\u2019applique aux d\u00e9fauts constat\u00e9s lors d\u2019une utilisation normale \u00e0 domicile.<\/p><p data-start=\"3774\" data-end=\"3808\">Exemples de situations couvertes :<\/p><ul data-start=\"3810\" data-end=\"4113\"><li data-start=\"3810\" data-end=\"3887\"><p data-start=\"3812\" data-end=\"3887\">D\u00e9fauts structurels du cadre (ex. fissure ou rupture de soudure anormale)<\/p><\/li><li data-start=\"3888\" data-end=\"3966\"><p data-start=\"3890\" data-end=\"3966\">D\u00e9faillance pr\u00e9matur\u00e9e de pi\u00e8ces m\u00e9caniques due \u00e0 un d\u00e9faut de fabrication<\/p><\/li><li data-start=\"3967\" data-end=\"4043\"><p data-start=\"3969\" data-end=\"4043\">Probl\u00e8mes de couture ou de rembourrage li\u00e9s \u00e0 une fabrication inad\u00e9quate<\/p><\/li><li data-start=\"4044\" data-end=\"4113\"><p data-start=\"4046\" data-end=\"4113\">Ressorts, clips ou quincaillerie pr\u00e9sentant un d\u00e9faut de mat\u00e9riau<\/p><\/li><\/ul><p data-start=\"4115\" data-end=\"4212\">Hestia Pilates remplacera ou r\u00e9parera la pi\u00e8ce d\u00e9fectueuse, ou si n\u00e9cessaire, l\u2019appareil complet.<\/p><hr data-start=\"4214\" data-end=\"4217\" \/><h2 data-start=\"4219\" data-end=\"4258\"><strong data-start=\"4222\" data-end=\"4258\">Ce que la garantie ne couvre pas<\/strong><\/h2><p data-start=\"4260\" data-end=\"4416\">La garantie ne s\u2019applique pas aux dommages r\u00e9sultant d\u2019une mauvaise utilisation, d\u2019un entreposage inad\u00e9quat ou de l\u2019usure normale. Cela comprend notamment :<\/p><ul data-start=\"4418\" data-end=\"4964\"><li data-start=\"4418\" data-end=\"4536\"><p data-start=\"4420\" data-end=\"4536\"><strong data-start=\"4420\" data-end=\"4437\">Usure normale<\/strong> : ressorts, sangles, cordes, roulettes, rembourrage, mousse, d\u00e9coloration de l\u2019ameublement, etc.<\/p><\/li><li data-start=\"4537\" data-end=\"4614\"><p data-start=\"4539\" data-end=\"4614\">Marques, rayures ou d\u00e9fauts esth\u00e9tiques n\u2019affectant pas la fonctionnalit\u00e9<\/p><\/li><li data-start=\"4615\" data-end=\"4718\"><p data-start=\"4617\" data-end=\"4718\">Dommages caus\u00e9s par un mauvais montage, une mauvaise manipulation ou une modification non autoris\u00e9e<\/p><\/li><li data-start=\"4719\" data-end=\"4790\"><p data-start=\"4721\" data-end=\"4790\">Dommages caus\u00e9s par un choc, une chute ou une exposition inad\u00e9quate<\/p><\/li><li data-start=\"4791\" data-end=\"4906\"><p data-start=\"4793\" data-end=\"4906\">Utilisation en <strong data-start=\"4808\" data-end=\"4842\">milieu commercial ou en studio<\/strong> (la garantie s\u2019applique uniquement pour un usage r\u00e9sidentiel)<\/p><\/li><li data-start=\"4907\" data-end=\"4964\"><p data-start=\"4909\" data-end=\"4964\">R\u00e9parations effectu\u00e9es par une personne non autoris\u00e9e<\/p><\/li><\/ul><p data-start=\"4966\" data-end=\"5004\">Exemples de situations non couvertes :<\/p><ul data-start=\"5006\" data-end=\"5250\"><li data-start=\"5006\" data-end=\"5070\"><p data-start=\"5008\" data-end=\"5070\">Corde qui s\u2019effiloche apr\u00e8s plusieurs semaines d\u2019utilisation<\/p><\/li><li data-start=\"5071\" data-end=\"5121\"><p data-start=\"5073\" data-end=\"5121\">Marquage ou compression normale du rembourrage<\/p><\/li><li data-start=\"5122\" data-end=\"5182\"><p data-start=\"5124\" data-end=\"5182\">\u00c9gratignures caus\u00e9es par l\u2019utilisation ou les chaussures<\/p><\/li><li data-start=\"5183\" data-end=\"5250\"><p data-start=\"5185\" data-end=\"5250\">Dommages caus\u00e9s par un d\u00e9placement ou une mauvaise manipulation<\/p><\/li><\/ul><hr data-start=\"5252\" data-end=\"5255\" \/><h2 data-start=\"5257\" data-end=\"5304\"><strong data-start=\"5260\" data-end=\"5304\">Frais d\u2019exp\u00e9dition pour les r\u00e9clamations<\/strong><\/h2><p data-start=\"5306\" data-end=\"5406\">Si la r\u00e9clamation est approuv\u00e9e, nous exp\u00e9dierons la pi\u00e8ce de remplacement sans frais.<br data-start=\"5392\" data-end=\"5395\" \/>Cependant :<\/p><ul data-start=\"5408\" data-end=\"5551\"><li data-start=\"5408\" data-end=\"5551\"><p data-start=\"5410\" data-end=\"5551\">Le retour de la pi\u00e8ce d\u00e9fectueuse peut \u00eatre \u00e0 la charge du client, sauf si le probl\u00e8me est signal\u00e9 dans les <strong data-start=\"5518\" data-end=\"5550\">7 jours suivant la livraison<\/strong>.<\/p><\/li><\/ul><hr data-start=\"5553\" data-end=\"5556\" \/><h2 data-start=\"5558\" data-end=\"5591\"><strong data-start=\"5561\" data-end=\"5591\">Conditions suppl\u00e9mentaires<\/strong><\/h2><ul data-start=\"5593\" data-end=\"5818\"><li data-start=\"5593\" data-end=\"5663\"><p data-start=\"5595\" data-end=\"5663\">Une preuve d\u2019achat est obligatoire pour toute demande de garantie.<\/p><\/li><li data-start=\"5664\" data-end=\"5753\"><p data-start=\"5666\" data-end=\"5753\">La garantie s\u2019applique uniquement \u00e0 l\u2019<strong data-start=\"5704\" data-end=\"5724\">acheteur initial<\/strong> et n\u2019est pas transf\u00e9rable.<\/p><\/li><li data-start=\"5754\" data-end=\"5818\"><p data-start=\"5756\" data-end=\"5818\">Toute demande doit \u00eatre soumise \u00e0 <strong data-start=\"5790\" data-end=\"5815\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5792\" data-end=\"5813\">info@hestiapilates.ca<\/a><\/strong>.<\/p><\/li><\/ul><p data-start=\"5820\" data-end=\"6005\">Notre \u00e9quipe est toujours disponible pour vous accompagner. Si vous croyez avoir re\u00e7u un produit pr\u00e9sentant un d\u00e9faut de fabrication, contactez-nous : nous serons heureux de vous aider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Maison Garantie limit\u00e9e de 1 an Chez Hestia Pilates, nous accordons une grande importance \u00e0 la qualit\u00e9 et \u00e0 la [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2364","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hestiapilates.ca\/fr\/wp-json\/wp\/v2\/pages\/2364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hestiapilates.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hestiapilates.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hestiapilates.ca\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/hestiapilates.ca\/fr\/wp-json\/wp\/v2\/comments?post=2364"}],"version-history":[{"count":13,"href":"https:\/\/hestiapilates.ca\/fr\/wp-json\/wp\/v2\/pages\/2364\/revisions"}],"predecessor-version":[{"id":3043,"href":"https:\/\/hestiapilates.ca\/fr\/wp-json\/wp\/v2\/pages\/2364\/revisions\/3043"}],"wp:attachment":[{"href":"https:\/\/hestiapilates.ca\/fr\/wp-json\/wp\/v2\/media?parent=2364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}